Technical Support

WHO CAN BENEFIT

Technical support organizations of equipment manufacturers, large field service companies, IT services companies, and retailers.

WHAT VISUAL CAN DO

Enable the communication and collaboration between technical support personnel and field service personnel and end users.

KEY BENEFITS

  • More effectively and accurately troubleshoot issues, perform remote inspections, communicate corrective actions and resolution procedures.

  • Minimize escalations and increase the satisfaction of dealers, channel partners, and end customers.

  • Maintain a richer historical record for service issues and leverage that to proactively address product quality issues as well as train and inform field service personnel and end users.

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